Terms of Use

These Terms of Use govern the use of the online platform metacards.net, operated by:

These Terms describe the use of this website and its applications (together, the “Platform”). Paid purchases are also subject to the terms incorporated into the relevant contract with the contracting party identified at checkout.

1. Scope of services

   metacards.net provides digital cards, visual workspaces and methods for coaching, training, consulting and reflection. Depending on the access granted, features include card decks, a whiteboard, client and session management, exports, a 3D system board and a bilateral stimulation tool. The specific offering and access rights determine which features are available. The Platform is not a video conferencing service.

2. Registration and access

   Some content and features require an account. Registration details must be accurate. Login details and accounts must not be shared with third parties. Participation by clients or others through features provided for that purpose does not amount to sharing an account. In the event of a breach of these Terms, the operator may suspend access to the extent necessary and proportionate; statutory and contractual rights remain unaffected.

3. Rights to use the Platform

   For the duration of the applicable entitlement, the operator grants a non-exclusive, non-transferable and non-sublicensable right to use the enabled features. Private, professional and commercial use is permitted. Coaches, trainers and consultants may use the Platform in their work with clients and customers, including as part of their paid services.

   Sharing or reselling access, sublicensing or renting out the Platform, or offering its functions as a separate platform service is prohibited. Software and provided content may not be copied, distributed or incorporated into other offerings outside the intended features. Mandatory statutory rights remain unaffected.

4. Own content, exports and intellectual property

   Rights in content created or lawfully uploaded by users remain with their respective rights holders. Users may use their own content and exports created through the provided features privately, professionally and commercially, including for client work and documentation. Users permit the operator to process their content as needed to store, display and make it available within the Platform. Users are responsible for the legality of uploaded content and for obtaining any necessary consents or rights.

   The operator’s and third parties’ rights in software, trademarks, provided card decks, images and other Platform content remain protected. Provided cards and images may be used within enabled features, including paid coaching. They may be shared with the respective clients as part of ordinary session documentation and the provided PDF or image exports. Separate distribution, commercial exploitation or sublicensing of card decks and images remains prohibited without appropriate permission; an export does not transfer third-party rights.

5. Coaching, consulting and health

   metacards.net provides tools for users to apply under their own responsibility; providing them does not itself constitute coaching, consulting, psychological or medical treatment. Professional decisions and lawful use, particularly of health-related methods, remain the responsibility of the professionals involved. The tools do not replace any necessary diagnosis or treatment.

6. Liability

   The operator has unlimited liability for intent and gross negligence, injury to life, body or health, and under mandatory statutory provisions. In cases of ordinary negligence involving a material contractual obligation, liability is limited to foreseeable damage typical for the contract. Statutory defect and consumer rights remain unaffected.

7. Privacy and client data

   Information on personal data processing is provided in the Privacy Policy. Where consent is required under data protection law, it is obtained separately; merely using the Platform does not replace it. Users processing personal data of clients or other third parties remain responsible for the lawfulness of their own processing and required notices. A data processing agreement (DPA) can be concluded digitally within the Platform. Before saving a session, users must either conclude the required DPA or confirm that the session contains no personal data. Such confirmation does not replace a required DPA for sessions containing personal data.

8. Paid features, purchases and subscriptions

   Some features and content require a separate purchase or subscription. The specific offer and checkout information determine the scope, price, billing period, term, renewal, cancellation and contracting party. A free trial for new users ends after the stated period and does not automatically turn into a paid subscription.

   Sales may be handled by CopeCart or Paddle. If one of them is identified as the contracting party at checkout, the contract and withdrawal information provided there applies to the purchase. A paid subscription must be cancelled with the contracting party shown at checkout, using the methods and deadlines stated there. Deleting an account or simply ceasing to use the Platform does not replace a required cancellation.

9. Entitlements and end of access

   Enabled content and features are available to the extent and for the duration of the relevant entitlement. Access to affected premium features may end when a time-limited entitlement ends. Cancelling another subscription does not by itself undo a valid separate purchase; its own terms and mandatory statutory rights apply. Own exports lawfully created earlier may continue to be used, subject to third-party rights and data protection duties. While the user account continues to exist, previously saved own sessions, client data and own content remain available for read-only access after a trial or subscription expires; their export and the export of existing session documentation also remain possible. Creating new sessions, editing existing content and using paid features may continue to require an active entitlement. This is subject to statutory retention and deletion duties and lawful account deletion, and does not promise unlimited data storage or account availability.

10. Digital products and updates

    Consumer contracts for digital products are subject to applicable statutory rules, including those on supply, conformity and required updates. Where required by law, necessary functional and security updates are provided and users are informed of them. Using a current version of the web application remains advisable. Business users’ rights follow the statutory and contractual rules applicable to their contracts.

11. Rights in case of defects

    Statutory rights relating to failure to supply, defects or third-party rights remain unaffected, in particular consumers’ statutory rights. These Terms do not impose a blanket reduction of business users’ rights in case of defects.

12. Withdrawal and refunds

    Consumers have the statutory withdrawal rights and the information supplied by the relevant contracting party at checkout. Whether a withdrawal right expires for digital content or services depends on the law and the specific contract. For a purchase through CopeCart or Paddle, withdrawal or refund requests should be addressed to the contracting party identified at checkout, following the information provided there. Mandatory rights remain unaffected.

13. Changes and suspension

    The operator may develop the Platform for objective reasons, such as security, technical needs or changed legal requirements. Changes to digital products supplied continuously are subject to statutory conditions; required notices and user rights remain protected. Changes to these Terms apply to existing contracts only if validly agreed or supported by law. Suspension for misuse is limited to what is necessary and proportionate.

14. Final provisions

    German law applies. Consumers habitually resident in another country retain that country’s mandatory protections. Jurisdiction at the operator’s place of business applies only where it may lawfully be agreed. If any provision is invalid, the remaining provisions remain effective.

Last updated: October 2026